Coveo for Sitecore - Endpoint Deprecation & Migrate to Organization Specific Endpoint

When Coveo was launched, there were only a few API endpoints for search requests and analytics events. As Coveo has grown, the need for organization endpoint URLs has become increasingly important for several reasons:

• Clear Separation: Client-specific subdomains create clear boundaries between different clients
• This helps to isolate specific environment to an organization. 
• Independent Scaling: Ability for Coveo Infrastructure to scale specific client based on license.
• Coveo Infrastructure Security: 
• Isolation: Client-specific subdomains can isolate API traffic
• IP Whitelisting: By restricting access to specific IP addresses through the subdomain.
• Better Performance

As part of the endpoint deprecation, Coveo is moving towards the usage of organization specific endpoints for Search and Analytics events. 

<ORD_ID>.org.coveo.com - Search requests

<ORD_ID>.analytics.org.coveo.com - Usage Analytics logging

<ORD_ID>.admin.org.coveo.com - Organization administration

Currently, analytics.cloud.coveo.com is the designated domain for sending analytics events. Previously, platform.cloud.coveo.com served multiple purposes, including the Coveo Administrator console, search requests, and analytics. Coveo is deprecating the use of platform.cloud.coveo.com for analytics events. As of December 9th, 2024 June 3rd 2025 (updated on 11/14/2024), any analytics events sent to this domain will be ignored or result in errors. Along with this change, analytics.cloud.coveo.com is also marked as Suboptimal endpoint which encourages to use organization specific endpoint. 

How to check the current endpoint usage:

In order to check the current endpoint usage, you can go to Coveo Administration Console, Organization -> Settings. Under Organization tab, select Traffic. 

In the below screenshot, deprecated endpoint usage for last 7 days is listed. It also provides the recommended endpoint to use to avoid any interruption of service. 

How to update the endpoint in Sitecore:

• Open Sitecore CM Control Panel, and select Configuration Manager under Coveo Search. Coveo Command Center will be opened in a new tab. 
  
  
  
  
  
  
• In Coveo Command Center, click Log in.
• Log in to your Coveo organization.
• Click Apply and Restart.
• This action triggers Coveo for Sitecore to Switch to Organization Endpoints.
  
  
  

Under the hood:

In case, the following changes are updated in the Sitecore configuration. 

File Name: \App_Config\Include\Coveo.CloudPlatformClient.Custom.config

• Key: cloudPlatformUri
• Value: Changed from https://platform.cloud.coveo.com to https://<ORG_ID>.admin.org.coveo.com 
  
  
• Key: cloudGeneralPlatformUri (newly added)
• Value: https://platform.cloud.coveo.com 

File Name: \App_Config\Include\Coveo.SearchProvider.Rest.Custom.config

• Key: analyticsUri
• Value: Changed from https://analytics.cloud.coveo.com to https://<ORG_ID>.analytics.org.coveo.com 
  

• Key: searchApiUri
• Value: Changed from https://analytics.cloud.coveo.com to https://<ORG_ID>.org.coveo.com 
  

You can copy these two files from CM to each CD servers.